Jul 22, 2013 by Alagasco

Alagasco’s New Website and My Account Now Live

MyService

Alagasco has just unveiled a new website and new, customer-friendly online service called My Account. In this new online service, you will be able to view bills and payment and usage history, make a payment (no fee required), enroll in AutoPay, and so much more.

Previous eBill and eService customers may have some questions about the new service that this Q&A will help address:

 

Why can’t I access eBill or eService?
eBill and eService have now been replaced by our new system called My Account. In the new service, eBill is called Paperless Billing and the old eService options are available along with more features in the My Account service. The new My Account is now accessible on the Alagasco website.

 

My payment was due between July 19 and July 21 and I couldn’t access eBill to pay, what do I do?

We apologize for this inconvenience. You can now pay your bill through the new My Account. Your service and payment history will not be affected.

 

I am an eService customer, how does this affect me?

You can now login to My Account using your previous eService username and password. You will now have the ability to manage your account online, view and pay your bill, and much more.

 

I created my eService account a long time ago. I can’t remember my username and/or password. What do I do?

You can use the “Forgot User ID” and/or “Forgot Password” links on the My Account login page to retrieve this information.

 

I am an eBill customer, how does this affect me?

In order to view and pay your bill, you will need to register for access to My Account. You will still receive paperless billing notifications. These notifications will now come from myaccount@alagasco.com. Please add myaccount@alagasco.com to your trusted email address list to prevent your paperless billing notification emails going to your spam folder. All paperless billing notifications will be sent from myaccount@alagasco.com after July 22.

 

What information do I need to register for My Account?

You will need the account number, phone number and social security number associated with your account.

 

How do I get my account number?

Your account number is on your Alagasco bill. You can also call (800) 292-4008 (Monday – Friday between 8 a.m. and 4:30 p.m.) and a customer service representative will be able to help you.

 

How do I register with My Account?

  1. Visit Alagasco.com and click the login button at the top of the page.
  2. Click the “Register” button.
  3. To register your account, you will need your account number and these identification methods: social security number and/or primary telephone number on the account.(Don’t have this information? Call (800) 292-4008 for assistance.)
  4. Once registration is complete, you will be logged in to My Account. You will be requested to confirm that you are a paperless billing customer and verify any payment information that has been stored on your account.
  5. Once that information is confirmed, you will navigate to the My Account screen.

 

Will I still be able to access and use eBill?

No. You will no longer be able to access eBill. For most eBill customers, all of the eBill information has been converted to the new My Account online service.

 

I am an eBill business/commercial customer. How does this affect me?

In order to view and pay your bill, you will need to register for access to My Account. You will still receive paperless billing notifications. These notifications will now come from myaccount@alagasco.com. Please add myaccount@alagasco.com to your trusted email address list to prevent your paperless billing notification emails going to your spam folder. All paperless billing notifications will be sent from myaccount@alagasco.com after July 22.

 

What do I need to register for My Account?

You will need the account number, phone number and social security number or tax identification number associated with your account.

 

How do I get my account number?

Your account number is on your Alagasco bill. You can also call (800) 292-4008 (Monday – Friday between 8am and 4:30pm) and a customer service representative will be able to help you.

 

I registered and logged into My Account, but it won’t let me make a credit card payment.

Effective July 22, Alagasco will temporarily not be able to accept credit card payments from commercial/business customers.  Business/commercial customers will be able to pay online or by phone using a bank account.

 

More information about the online services available once you log on to My Account.

Alagasco

Alagasco, your natural gas partner, provides clean, energy efficient natural gas to approximately 437,000 homes, businesses and industries in central and north Alabama. To report a gas leak, a line break, or any other gas service emergency, please call 1-800-292-4008. For other inquiries about your account, service or billing, you can reach us via email or phone.

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