Jun 15, 2012 by Alagasco

Important Information about Identity Theft Risk

Please be aware of scam that has impacted some utility customers in several states across the country, including California, Texas and Arkansas.

The scam claims the federal government will pay customers’ utility bills under a grant authorized by President Obama. In some cases, scammers have asked for social security numbers in order to allow for credits toward or to apply payments to customers’ bills. This scam represents an identity theft risk.

According to reports, scammers have visited customers in person, posted fliers and used social media and texting to send messages claiming that President Obama will provide a credit or directly pay utility bills. To date, no Alagasco customers have reported being affected by this scam.

If you believe you are a victim of this scam, you can notify local police, the state attorney general’s office, the Better Business Bureau or other agencies. If you believe your Alagasco account has been affected, call 800-292-4008 to speak with a customer service representative.

Here are some tips to help you properly identify Alagasco employees:

•Be vigilant and question anyone who presents themselves as a utility employee.

•Always ask for identification before allowing anyone inside your home or on your property.

•Alagasco employees carry proper identification and do not randomly call customers or go to their homes to ask for their Social Security number.

•Alagasco employees who do in-home-appliance services, work on gas meters or work on gas pipelines wear uniforms with the Alagasco logo on them.

•Alagasco does not ask customers to leave their homes unattended.

To verify the authenticity of an Alagasco employee, call 800-292-4008.


Alagasco, your natural gas partner, provides clean, energy efficient natural gas to approximately 437,000 homes, businesses and industries in central and north Alabama. To report a gas leak, a line break, or any other gas service emergency, please call 1-800-292-4008. For other inquiries about your account, service or billing, you can reach us via email or phone.

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