Jun 08, 2012 by Christopher

Installing a Nest Thermostat-My Experience

If you all recall in my previous blog post, I’ve admitted I’m not mechanically inclined. So when I needed my Nest Thermostat installed, I paid Nest to get someone who knew what they were doing to install it for me.

I called the Nest Concierge service to schedule my Nest installation. It was an easy process. All you have to do is provide them the Concierge number that was given to you at the time you placed your Nest order. The friendly representative asked me for my pertinent information and scheduled a day and time that was convenient for me. The availability for an installation appointment in Birmingham was very good. There was no more than a day wait for an installation appointment.

I was informed by the representative that the installer was going to be from a company called Service Experts (Service Experts just so happens to be an Alagasco Gas Advantage Contractor,), which is the certified Nest installer in my area. Service Experts was going to send an installer to meet me at my home on a Tuesday sometime between 2 p.m. and 4 p.m. The representative informed me that the installer would call before he/she was headed to my house.

When Tuesday arrived, Service Experts called me to say the technician finished another job early and could now install my Nest earlier. I wasn’t available earlier, but said I could meet them right at 2 p.m. (My scheduled appointment time.)

I showed up at home at 2:05 p.m., and Joe, the installer, showed up right when I did. When he entered my home, he greeted me and asked me where my thermostat was. He asked if I had a duel fuel system. (The Nest won’t work with an electric heat pump with natural gas backup.) He looked at my natural gas furnace after he looked at my thermostat and said the Nest would work, just fine.

Joe said, “You’re going to love this thermostat!” He said he has one in his house, and he loves it.

He began installing the Nest at 2:10 p.m., cleaned up the area and vacuumed up the dust. The Nest even came with a back plate to cover any holes in my drywall or plaster that were behind my old thermostat. And at 2:25 p.m. (just 15 minutes later), Joe called me to assist him with the Nest connection to my WiFi. Joe even walked away while I was entering my WiFi password. (I thought it was very professional of him to respect my privacy.)

We began the connection to WiFi. Once connected to the Internet, the Nest automatically connected with Nest.com, downloaded updated software and updated itself.

Nest asks you what your highest temperature is that you will set your thermostat on in the summer, and the lowest you’ll allow for winter. (This sets the upper and lower boundaries for when you are away from home. It’s supposed to know when you are away for an extended period of time.)

It realized that cooling was needed right then, and it automatically set itself to cool. Joe tested the operation of both my furnace and air conditioner with the Nest, and both worked fine. Joe said it takes the system about three or four days to learn how you use your heating and air conditioning.

Joe left my house at 2:40 p.m.

Later, I went to Nest.com to set up my account so that I can monitor my usage and control my thermostat. And, I downloaded the app for iPhone and iPad. This thermostat is really cool. I can’t wait to see how it well it works for me and my lifestyle. Hope it saves energy, too!

To catch up on my Nest experience, see my previous two blog posts Nest Thermostat-Energy Efficiency 21st Century Style and Nest Review: Part 2.


Christopher has worked for Alagasco for 23 years in various positions in various departments in the company including Corporate Communications, Marketing, Customer Service, Field Operations, Dispatching, Contact Center and Advertising. He currently is Director-Market Planning and Promotion.

More Posts