Apr 17, 2012 by Christopher

Nest Review: Part 2

Categories: Alagasco News

Good things come to those who wait…I hope!

When I knew I wanted a Nest thermostat to control my Natural Gas furnace and electric air conditioner, I went to the Nest Website only to find out that there was a wait list. The Nest is so popular, in order to buy one, you must register on their wait list. Nest says that as soon as products are available, you will receive an email. Then you have a certain amount of time to order, and can order up to 5 Nests at one time.

I searched the website just to see if the Nest would be compatible with my thermostat wiring at home. If it’s not, you won’t be able to use the Nest. Nest doesn’t work with a high voltage thermostat, but the compatibility tool at the following link is easy to use and tells you whether or not you can use Nest. http://www.nest.com/inside-and-out/#compatibility If you can’t figure it out, email Nest Support on Nest.com. I’m sure Nest can help you figure it out.

Since I don’t have a high voltage thermostat, I was clear for a new Nest! Before I reserved a Nest, I contacted Nest Support to see if there was an installer in the Birmingham area. I got a quick response, and indeed, there was an installer nearby. (As I said in the earlier post, I’m not very mechanically inclined and would never attempt to install it myself.)

I sent my reservation (got on the wait list).  A month later, I received the email telling me that I could purchase my Nest. In the email, there was a link to my personal reservation page where I could order my Nest. Also in the email, there was a link to the newly enhanced Compatibility Check tool so you can double check that a Nest will work in your home. I easily ordered my Nest which cost $249. I opted for the Nest Concierge installation which cost $119. It shipped soon after.

(At the time of this post, Nest no longer has a wait list for purchase.)

When Nest arrived, I quickly opened the box. It was a surprisingly disappointing experience to see it. It looked a lot like a “Magic 8 Ball.” Just black, glossy and lifeless. I then read the Nest Appointment Scheduling Email that I received from Nest (at the same time I received notice that it shipped) explaining how to schedule my installation. The email instructed me not to open the box until the installer arrives at my home in the event that Nest won’t work with my home’s thermostat wiring. Ooops! If it’s opened, you may not be able to return it. (Oh well! I guess I should have read the scheduling email when I received it!) Stay tuned to find out my experience with the installation process.

If you missed the first installment of the Nest Thermostat review, you can find it here.

Stay tuned…there is more to come next week.

What is a Nest? Click here for more information:  http://www.nest.com/


Christopher has worked for Alagasco for 23 years in various positions in various departments in the company including Corporate Communications, Marketing, Customer Service, Field Operations, Dispatching, Contact Center and Advertising. He currently is Director-Market Planning and Promotion.

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