Mar 21, 2013 by Alagasco

Utility Scam

Please be aware of a scam that has impacted some utility customers in several states across the country, including Indiana, Ohio, New York, Massachusetts, Rhode Island and New Hampshire.

To date, no Alagasco customers have reported being affected by this scam.

The scammers are calling utility customers claiming to be company representatives and are asking for payment using a debit card. If the customer does not pay, the scammers are informing them that their service will be disconnected.

While the scammer’s method has similarities to the procedures that Alagasco and its Third-party Agents use, there are some precautions you can take to make sure you are actually speaking with one of our employees or agents.

Here are some tips to help you confirm the collections call is legitimate:

  • Before you give any information to the caller, ask him or her to hold while you get your most recent bill from Alagasco. Check your Alagasco bill and your Alagasco payment to ensure that your payment was sent and your payment is not delinquent.
  • If the delinquent date on the bill has not yet arrived, then you are not past due and are not subject to service disconnection.
  • If you find that a payment is actually due, ask the person on the phone for your account number.  If he or she cannot give your account number to you, do not offer any information.
  • Ask the caller to identify himself, the company he works for and ask for a telephone number with which you can call him back.

To verify the authenticity of an Alagasco employee or an Alagasco Third-party Collections Agent, call 800-292-4008.

If you believe you are a victim of this scam, you can notify local police, the state attorney general’s office, the Better Business Bureau or other agencies. If you believe your Alagasco account has been affected, call 800-292-4008 to speak with a customer service representative.


Alagasco, your natural gas partner, provides clean, energy efficient natural gas to approximately 437,000 homes, businesses and industries in central and north Alabama. To report a gas leak, a line break, or any other gas service emergency, please call 1-800-292-4008. For other inquiries about your account, service or billing, you can reach us via email or phone.

More Posts